Yes. For all new clients, a form of consultation is required prior to treatment to ensure safe, personalised care.

For Skin Treatments:
New clients begin with either a full Skin Health Consultation, a consultation combined with treatment, or a Mini Radiance Check, depending on your treatment pathway.

For Cosmetic Medicine, Laser Hair Removal, and Tattoo Removal:
A consultation is conducted on the day of your appointment, with the option to proceed with treatment during the same visit if clinically appropriate.

All treatments are performed by our highly trained and experienced skin therapists, dermal therapists, nurses, and cosmetic practitioners who specialise in skin health, aesthetic medicine and advanced technologies.

At your initial visit, we’ll begin with a personalised consultation to assess your skin, discuss your goals, and create a tailored treatment plan. We’ll take the time to educate you, answer your questions, and guide you through your recommended treatment pathway with care and confidence.

Your treatment plan will be entirely customised based on your skin needs, lifestyle, and desired outcomes. Our team of experienced practitioners will carefully assess your skin and guide you through the most appropriate treatment options during your consultation.

You can easily book online through our website, call the clinic directly, or visit us in person. If you're unsure which treatment is right for you, we recommend starting with a consultation.

Absolutely. We kindly ask for at least 24–48 hours' notice for cancellations or rescheduling to avoid a cancellation fee.

Arriving late may shorten your appointment time to ensure we run on schedule for all clients. If you're significantly late, we may need to reschedule.

Yes, our cosmetic medicine and advanced treatments are performed by medical professionals, nurses, or dermal clinicians with appropriate certifications and experience.

If you experience any unexpected side effects or have concerns, please contact us immediately. Our team is here to support you throughout your treatment journey.

We recommend booking in advance to secure your preferred time. Walk-ins may be accommodated if availability permits however we are generally booked in advance.